Return & Refund

• What is the status of my RMA?

  Once your RMA is submitted, we will review your request and respond within 1-2 business days. You may check the status of your RMA by using Track Order.

• The tracking number for my return confirms that KiaPartsNow.com received my returned package, but I still have not received my money back. What now?

  Our returns department typically takes up to 5 business days to thoroughly inspect and process a return. In some cases, the return may take longer to complete. If the shipping carrier confirms that we've received the package, please provide the tracking number and your order number to our customer service representatives through email, phone or live chat to obtain faster updates regarding your return.

• If the returned part does not meet the return policy, what happens next?

  If a returned part is not eligible for a refund, we will inform the customer immediately by email. The part in question can be returned back to the customer at their own cost. The customer is responsible for returning the part back to us in the condition that it was shipped (ex. original package intact, cannot be damaged, in resalable condition, etc.).

• How long does it take to process and issue a refund on a return once I send the part(s) back with the RMA?

  Processing time for returns/refunds can take up to 5 business days once the returned parts are received. In some cases, the return process can take longer.
  
  Returns must meet all of the following criteria:
  1. The parts still have the original packaging or box.
  2. The original packaging or box must not be damaged.
  3. The genuine label with the barcode must be intact.
  4. The parts are unused and in a resellable condition.
  
  All refunds will be credited back to the customer's original payment account. If you do not receive a refund after 2 weeks from the return date, please contact us.

• How long will it take before a refund actually appears on my credit/debit card?

  Once the refund is issued, it generally takes 1 to 3 business days for the amount to be reflected on your account. If you don't see the refund after this period, please contact your financial institution directly for more information.